Comments on: BlueHost Customer Relations

By: Sue

Sue — Sun, 24 May 2009 16:52:33 +0000

I have also heard a lot of negative about Bluehost other than this particular situation. (A quick search on google for ‘bluehost bad experiences’ is quite an eye-opener)

Companies need to remember that without customers there is no business at all. Good customer service, positive attention, and common sense are far more valuable assets than policies and terms of service. Considering that Bluehost’s problems seem to center around conflicts related to their inept handling of inquiries, it wouldn’t surprise me if they saw less business to ’save’ in the future.

Anyway, if one situation brings attention to a consumer-wide issue, maybe the policy should be changed.

By: Andie

Andie — Sat, 23 May 2009 17:13:01 +0000

Good god. Poor people! Just because a company is looking out for itself is NO excuse for lack of customer service! What has this world come to? I know that companies have rules, but in every case there may be extenuating circumstances which should be looked at closely to provide the customer with the best service possible. If they had taken a few moments to view previous history and the content of the site and showed just a LITTLE compassion, they may have been able to avoid bad press like this. Even the simple request for a static page could have been temporarily put in place as a stop-gap measure until the family was able to find a new home for their site. Even if BlueHost knew they may lose this customer due to high volume, it gives them no right to treat them in this manner. Everyone deserves a little respect. Give people something GOOD to talk about. Andie’s last blog post..April showers bring May flowers...and weeds.

By: Hilly

Hilly — Sat, 23 May 2009 14:27:49 +0000

This is actually not the first time I've heard bad things about BlueHost. I recently had a bunch of people leave their service because they will suspend a site that uses swear words, I kid you not. They suspended my friend's site (and he only mildly uses cuss words) with no warning whatsoever then treated him like crap when he called in to find out what was going on. As for Shae, I don't think this post is out of place at all. Getting the word out about a company that "does what's better for their business" and not for their customers? Well, that's important. Hilly’s last blog post..Jinkies! It’s Retro Saturday Again!

By: Ann

Ann — Sat, 23 May 2009 13:39:57 +0000

Successful businesses provide great customer service even when customers are in a difficult situation, or simply difficult.

There are a gazillion companies in the world providing hosting, development, design, seo and all other things internet-related. Most are at least competent and most won’t be around in five years.

The ones that fix problems without a lot of defensiveness and attitude will thrive in the long run. People will pay more for good customer service and will go out of their way to hire the company that provides it.

By: candace trew camling

candace trew camling — Sat, 23 May 2009 05:38:40 +0000

man, I totally had mixed emotions about this… but I really DO feel that Blue Host could have been more thoughtful in their handling of the situation.

By: Headless Mom

Headless Mom — Sat, 23 May 2009 05:28:44 +0000

Sam-Thanks for posting this here. I may not have seen it otherwise. I was certainly curious about all that had happened in those days following Maddie's passing. That is a BlueHost#FAIL Headless Mom’s last blog post..Blended Families

By: Karen Sugarpants

Karen Sugarpants — Sat, 23 May 2009 02:30:05 +0000

While I see your point Shae, I don’t agree with it completely. Our friends’ child passed away and this community that Sam & I are a part of, rallied around Heather and Mike.

By: Shae

Shae — Sat, 23 May 2009 01:56:13 +0000

I’m going to be completely honest, and probably very rude – but as a reader of this blog, this information seems vastly out of place. Sure, the hosting company shut down websites, but they did what was better for their business. Rather than shutting down a large number, they chose to shut down just a few. The world is all about compromise, and in order to run a successful business they need to make decisions based on hard facts rather than emotions.

Less blind links (links on twitter posted by this blog and many other users with no information just a blanket message of “you must visit” or “please help.”) might have helped the traffic site problem. The death of a child is an emotional experience, but expecting a company to completely change their policies on a case by case basis just isn’t a smart and efficient use of time.